Your Privacy, Our Priority

Our Commitment to Your Privacy

Resonance Echo Collective is deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data across our events, ticketing platforms, website, and digital communications. We believe in transparency and empowering you with control over your personal data.

This policy applies to all information collected by Resonance Echo Collective when you interact with us, whether it's by purchasing tickets, attending an event, visiting our website at www.resonanceechocollective.com, or engaging with our social media. Our goal is to ensure you can enjoy Denver's vibrant underground electronic music scene with complete peace of mind, knowing your privacy is respected and protected.

For any privacy-related questions or concerns, please contact us at: [email protected] or call us at (720) 555-0187.

Information We Collect and How We Use It

We collect various types of information to provide you with the best possible event experience and to manage our operations efficiently. This includes:

• Event Registration & Participation Data: When you purchase tickets or register for an event, we collect your name, email address, payment information, and sometimes age verification details (for 21+ events). This data is used for ticket delivery, access control, and communicating event updates.
• Website & Digital Platform Data: Our website uses cookies and analytics tools (like Google Analytics) to understand how you interact with our site. This includes IP address, browser type, pages visited, and time spent. This information helps us improve website functionality and user experience. We do not use this data to identify individuals unless explicitly consented.
• Marketing & Communication Data: If you opt-in to our newsletter, we collect your email to send you updates on upcoming events, artist announcements, and exclusive offers. You can unsubscribe at any time.

We process your data based on your consent, for contractual necessity (e.g., ticket purchase), or our legitimate interests (e.g., improving services). Data is retained only as long as necessary for the purposes for which it was collected, or as required by law.

Your Privacy Rights and Data Controls

As a user, you have fundamental rights regarding your personal data. Resonance Echo Collective is committed to facilitating the exercise of these rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you can request that we delete your personal data.
• Right to Opt-Out: You can opt-out of marketing communications by clicking "unsubscribe" in any email or by contacting us directly.
• Right to Data Portability: You can request that we transfer your data directly to you or another organization, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. If you have concerns about our data handling, you also have the right to lodge a complaint with your local data protection authority.

How We Protect Your Information

The security of your personal data is paramount. Resonance Echo Collective implements robust technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Technical Safeguards: We utilize industry-standard encryption (SSL/TLS) for data in transit, secure servers, firewalls, and regular vulnerability scanning. Payment processing is handled by PCI-compliant third-party providers, and we do not store sensitive payment card details on our servers.
• Organizational Measures: Access to personal data is restricted to authorized personnel who undergo regular training on data protection best practices and sign confidentiality agreements.
• Incident Response: We have established protocols for detecting, assessing, and addressing data security incidents, including a rapid breach notification process in accordance with legal requirements.
• Third-Party Vendor Oversight: We carefully vet all third-party service providers (e.g., ticketing platforms, analytics tools) to ensure they meet our stringent security and privacy standards and comply with relevant data protection laws.

While no method of transmission over the Internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.